Customer Support


Customer satisfaction is a top priority for our technical support team. They are available 24/7, every day of the year, ready to assist you with any trouble that you may experience. In order to provide the best service possible, we have implemented a 1-hour support response time policy, and our techs usually reply to all inquiries within 20 minutes. This means that you will never again have to wait hours for a simple response by the support staff. With us, your issues will be solved in less than an hour.

You can contact us with any questions related to our domain services in a variety of support channels - via e-mail, through our ticketing system, via live chat and by phone. We will always do our best to be of assistance!

Don't forget to also take a look at our detailed FAQ library and our detailed video tutorials, available in your Domain Control Panel.


  1. Through the Control Panel

    Context Help
    Context Help in Control Panel If you get lost inside our Control Panel, the first step you should take is to push the Help button, which is visible on each and every page. A popup will appear. It contains elaborate info about all the operations that you can perform on the given page. Each pop-up window shows up on the very same page so that you can quickly return to your work.

    Video Tutorials
    Videos We have a rich array of instructional video clips describing how to use our hosting Control Panel. They're created for those of you who want to see how things are getting done instead of only reading articles. Thus, anyone can swiftly become familiar with our Control Panel by merely watching our step-by-step instructional video clips. Visit the Videos Page.

    FAQ Help in Control Panel If you can't find the answer you are looking for, check out our extensive Frequently Asked Questions section located in your Control Panel, which contains questions asked by real clients and offers practical solutions. We frequently "revamp" our Frequently Asked Questions database with new Q&A's in order to cover all the innovations and new additions to our system.

    Via our Website

    To get in touch with us 24 hours a day you can use our online Contact Us form.

    You can contact us by phone

    US Toll Free Phone: +1-855-211-0932
    US International: +1-727-546-HOST(4678)
    UK Phone: +44-20-3695-1294
    AU Phone: +61-2-8417-2372
    Please tell our representative our ID: 240144

    Through the live chat

    Our live chat operators will answer in real time any non-technical questions.

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