The presence of the customer and tech support that a web hosting company provides can tell you a lot about the services which they provide as well. In the event that you can use only emails and / or tickets, you have almost certainly found a reseller and not the web hosting supplier. When this is the case, you'll have to wait for a couple of days to have a problem resolved since the reseller may not be checking their communication on a regular basis or they may need to consult with the real website hosting company for extra help. When the supplier provides you with several ways of communication with short response time available at any moment, they're most likely the top provider, not only a reseller. So you'll benefit from well-timed assistance and high quality support since they will have immediate access to the servers where your account is. Regardless of the issue - technical or sales, it's generally better to have the option to get hold of your website hosting company directly using your favourite method of communication.

24/7 Customer Support in Web Hosting

We provide you with 24/7 billing, customer and technical support for all our Linux web hosting services. Even if you are not our customer yet and you have questions, we can give you a hand in a timely manner and supply you with the necessary information, in order to give you a choice to make the best decision when you obtain a new hosting account. We're available anytime, including weekends and holidays, and we supply various options for communication to contact us - live chat, phone, email messages and support tickets. To make things easier for you, we have a couple of telephone numbers all over the world, thus you'll be able to call the one which is closer to you. The max response time for the email messages and your tickets is 1 hour. The typical response time is around 15-20 min, which means that you can forget all about waiting for a few days to get assistance for any task or issue, regardless of its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you select, you'll be able to take advantage of our 24/7 technical support services even on public holidays. All your sites will be available at all times and so will we. With numerous communication options, you can choose the easiest approach to get in touch with us and learn more about our solutions if you don't have an account yet, or request support if you're already among our customers. You are able to call us, have a chat with a live agent, send an e-mail message or open a ticket from the Help section of the Hepsia website hosting Control Panel. The previous two options have a one-hour reply time warranty, even though it hardly ever takes over 20 min to receive assistance regardless of the nature of the issue. With our customer and tech support services, we will be available for you anytime you need us, not a few days afterwards.

24/7 Customer Support in VPS Web Hosting

If you rent a Virtual Private Server through us, you will be able to contact us 24/7 for any server-related issue or forany problems or questions associated with the pre-installed software the server comes with. If you haven't ordered a virtual private server package yet, you're able to learn more information about our services by giving us a phone call or by using the live chat service. For more tech issues, you can send an email message or open a trouble ticket from your billing Control Panel and you will receive support within a maximum of 1 hour regardless of the time of the day, even on weekends and holidays. The typical answer time usually doesn't extend past 30 mins. In case you'd like to have assistance with third-party software, you're able to reap the benefits of the Managed Services upgrade that you can include to each and every VPS plan and our administrators will help you with any installation or troubleshooting problem you may have experienced.

24/7 Customer Support in Dedicated Servers Hosting

With a one-hour maximum reply time guarantee, you will receive extremely fast support when you obtain a dedicated server from our company. Our customer and technical support teams are online 24/7/365, as a result every time you open a ticket from your billing account or you send an email about any kind of issue with your server or the pre-installed software on it at any time of the day, you will get a reply within one hour, even during holidays. Our ticketing system is the better option when the matter in question needs a longer period of time to be resolved or in case it should be given to our admins, as it is much easier to monitor the communication sent on both sides. For general, billing and sales issues/inquiries, you can give us a call or talk to a live representative using our chat service. If you include the Managed Services upgrade to your server plan, our administrators can also help you with third-party software set up and troubleshooting and similarly to the basic support, this service is available 24/7 as well.