A live chat is one of the many methods of communication offered by some web hosting companies as a part of their support service. Determined by the service provider, the chat can be used for billing, pre-sales and/or technical assistance. This way of communication is faster in comparison to a support ticket and it will make it much more unlikely to misunderstand or misspell something as compared to a phone call with an agent. What's more, when the problem that you experience needs some time to be examined and dealt with, you can do something else meanwhile rather than just waiting, like you would have to do if you call. Also, you can use a live chat support service completely free as long as you have world wide web access even when your website hosting supplier is situated in another country and they don't have a local phone number you can call.

Live Chat Support in Web Hosting

As we believe that a great number of situations are usually resolved if you chat with a live person, we offer a live chat service for all of our prospective and current clients. Our chat is available every day and our customer care representatives can assist you with a number of questions and problems. In case you aren't our customer yet, you are able to find out more about our web hosting packages and the website hosting environment in general so as to be certain that your sites will run properly on our servers. In case you already have an account and you've got some questions or you encounter any problems with any of our solutions, you will be able to get in touch with us through the live chat and we can supply you with the needed info or assist you to troubleshoot the issue. You will have to open a support ticket for specific troubles that require longer time or the help of a sysadmin, but for a variety of basic issues you can receive help on the spot.

Live Chat Support in Semi-dedicated Hosting

We provide you with live chat support as part of our services, so that any time you have any questions concerning our Linux semi-dedicated hosting, you will be able to speak with our customer support team anytime regardless of whether you have already acquired your account or not. In general, the chat service is for pre-sales, billing and common questions and issues, still we will assist you with various tech questions too. We will help you pick the proper package for your web sites if you don't have an account yet, we can reply any kind of billing questions or issues you could have or we can assist you with installing your new e-mail address on your computer or smartphone - all this will be done timely as our live chat service is accessible all day long, each and every day. No matter when you want help, you'll be able to talk with an agent and save considerable time.