A lot of persons who start using their very first web hosting account, or change companies, often have enquiries in regards to how certain tasks are performed or stumble upon complications when setting up various things like e-mails, site settings, and so on. Because of this, lots of hosting providers have prepared documentation with frequently asked questions and issues in order to help their clients get info swiftly and seamlessly. As a result, the support staff representatives can devote more time to real issues that some customers may be facing, since the solution for the smaller things will be available on the web and customers can easily handle them without having to contact the client service team. Having exhaustive documentation is very important, particularly for new users with zero experience, because the hosting service entails an enormous number of functions and many people can get puzzled about what action to take. A good knowledge base can both help you execute the operations that you need and discover how the hosting service functions as a whole.

Extensive Online Documentation in Web Hosting

If you have ordered your very first web hosting account from our company or have moved your site over to us, you will grow familiar with our platform and our custom Hepsia Control Panel in no time as we have prepared a substantial online knowledge base where you can find all the information that you could ever need – both general info about the web hosting service as a whole and more concrete info about the different features that you can make use of and the challenges that you may bump into. The articles themselves are located in 2 places. The complete article list can be accessed through the Help section of the Control Panel. You can access articles that are dedicated to the different functions in every Control Panel section too. You can get to know how to accomplish basically everything, from enabling an .htaccess file to administering an electronic mailing list, and all the articles offer step-by-step guides, so you will never become confused because of an ambiguous text. Surely, in case you encounter a more specific problem and you can’t find anything about it in our knowledge base, you can get in touch with our client service team members 24x7.

Extensive Online Documentation in Semi-dedicated Hosting

We have prepared an elaborate knowledge base for all our present and potential clients, so if you buy a semi-dedicated server account through our company, you will be able to find any info that you’re searching for at any moment. We have tons of educational articles, which will help you better understand what is going on in your semi-dedicated account – "What is PHP?" and "What are file permissions?" are simply two examples. Our in-depth tutorials will help you accomplish anything you like – extract the contents of an archive, import a MySQL database, forward a domain, etc. On top of that, we also have troubleshooting instructions, which will permit you to find out what spurs a specific problem and the likely solutions for it. If you are not able to send e-mails or your domain returns a 500 Internal Server Error message, for example, you can consult our knowledge base and correct the issue in no time. The articles can be accessed through each Control Panel section, as well as through the all-inclusive Help section.