A One–Hour Response Guarantee
All your help requests will be dealt with within maximum sixty minutes after the trouble ticket or email was received. If your issue needs additional assistance from an admin, we’ll forward the ticket or the e–mail to the person on duty and we will leave a comment to let you know that more time will be required for reaching a solution. Furthermore if you take advantage of our Optional Managed Services package, any of the services included there will be carried out whenever you like.
An Excellent Technical Support Service
- We will be online for you 24/7 to reply to any questions that you may have with regard to our Website Control Panel and any of the apps that we have preinstalled for your convenience on the dedicated hosting server. If you also require help with server management procedures, have a glance at our Optional Managed Services package, which includes data backup hard disk space, OS updates on a weekly basis, server monitoring and rebooting procedures, plus troubleshooting and installation services.
A User–Friendly Help Section
Our Website Control Panel is installed by default for every Linux dedicated hosting server. Among its functionalities is a very time and effort–saving integrated knowledgebase that will walk you step by step on all the operations that you can perform. The majority of help articles in addition video versions that demonstrate all the actions that you can carry out in a very illustrative manner. You can find the how–to articles and the video tutorials in the upper right corner of each section of the Website Control Panel.