Despite the fact that this isn't the keyfactor in order to recognize a reliable web hosting supplier from a bad one and a reseller from an actual provider, being able to call and speak with a live person is a sign that you are not working with a one-person company and that you can get in touch with somebody whenever you're looking for assistance. The telephone support for hosting services may vary from general to professional, so the issues that can be resolved through a phone call differ depending on the particular service provider. Generally, these issues are more basic and feature billing or first level tech issues as more complex issues often require a support ticket where both you and the system administrators can follow what is going on with a given issue. Nevertheless, the option to phone call your supplier will save you lots of time and efforts for the multitude of small things which will eventually appear at the time you manage your website hosting account.

Phone Support in Web Hosting

If you decide to employ one of our Linux web hosting services, you can connect with our customer support team over the telephone for 14 hours a day. We can assist you in choosing the perfect plan for your sites since we are aware that it is better to discuss these issues with a live person. If you already have an account, we are able to assist you with all sales/billing questions as well as general matters, even with some technical situations which don't require too much time or escalation to an administrator because it will be better to open a ticket for time-consuming problems in order to have the communication in a single place. We have telephone numbers in the US, the United Kingdom and Australia, so you're able to call the one you prefer and speak with our agents.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server plans that we provide feature live phone support for 14 hours every day. If you wonder which plan is appropriate for your web sites, you want to find out more about a plan's features or you need any other kind of info on our services, you'll be able to call any of the local telephone numbers that we have in the United States, the UK and Australia and our support agents will help you. If you already own an account, you are able to get in touch with us about general and sales issues, although we are usually able to help with a large number of tech issues as well. For entirely technical problems you'll need to use our built-in ticketing system where the communication between you and our tech support crew will be in 1 place, which is the best option if the trouble requires more time to be dealt with or it has to be escalated to our sysadmins.