In case you have a website, a problem can always surface and it does not automatically have to be connected to the web hosting service. For example, something might go wrong when you update a web-based app or some vital content may be modified or erased unintentionally. Irrespective of what the essence of the problem might be, you’ll need to get in touch with the client support team and ask them to retrieve a backup or to assist you in troubleshooting the problem that you’re facing. How promptly they’ll do that will determine the length of time that your sites will be inaccessible. For particular websites like community portals or e-shops, a continuous outage period often equals lost clients and money. Thus, it is quite important to use the services of a company that provides not only a very good customer service, but also a timely one.

One-Hour Response Guarantee in Web Hosting

Our guaranteed maximum reply time for any support ticket that you open or any e-mail that you write is just sixty minutes, even if you contact us during weekends and official holidays. Whatever the essence of your inquiry or problem may be, we’ll help you out momentarily and will provide you with the needed information to fix any problem with your websites. The actual response time usually does not surpass fifteen-twenty minutes, so you can just forget about waiting for hours and hours to get an issue resolved or what’s even worse – waiting around a whole day only to get a reply that more information is necessary whilst nothing is solved. We’ll assist you at once just because we understand precisely how expensive time can be in the dynamic digital era. The 60-minute reply guarantee applies to any billing or technical enquiry that you may have connected to our Linux web hosting services.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you open a ticket through your hosting Control Panel or write an email connected to your semi-dedicated server, you will get a reply within maximum sixty minutes. You can get in touch with us whenever you wish in regards to technical, general or billing issues and since we’re working 365 days a year, you will always obtain assistance in a well-timed fashion. Based on the particular question or issue, we will give you more info, resolve the obstacle if it has been caused by something that’s within our reach or advise you on how to proceed if you need to modify a given setting for a software app that we cannot access. You can just forget about waiting for a day for each response. As it is, in most cases we reply to tickets and emails within 20-25 minutes max.