If you’ve ordered a hosting package and you have certain questions with regard to a specific feature/function, or in case you have experienced a certain problem and you need assistance, you should be able to get in touch with the respective help desk staff. All hosting providers deploy a ticketing system regardless of whether they offer other methods of contacting them along with it or not, because of the fact that the very best way to resolve an issue most often is to use a ticket. This mode of correspondence renders the responses exchanged by both parties easy to track and allows the customer service staff representatives to escalate the problem in the event that, for example, a system administrator has to intervene. Usually, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which implies that you’ll need to have no less than two different accounts to get in touch with the tech support staff and to actually administer the hosting space. Incessantly logging in and out of different accounts can sometimes be a bore, not to mention the fact that it takes quite a while for the vast majority of hosting providers to reply to the ticket requests themselves.

Integrated Ticketing System in Web Hosting

The ticketing system that we are using for our Linux web hosting services is not separate from the hosting account. It is an integral part of our full-featured Hepsia hosting Control Panel and you’ll be able to access it at any given moment with just a few clicks of the mouse, without ever leaving your hosting account. The ticketing system includes a quick-search box, so you can track down the status of virtually any ticket that you have opened in the past, if required. Besides, you can see knowledge base articles that are relevant to various problem categories, which you can select, so you can learn how to deal with a specific issue even before you submit a ticket. The ticket response time is no more than one hour, which implies that you can receive timely assistance whenever you need one and in case our help desk support team suggests that you do something in your hosting account, you can do it instantly without the need to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we’re using is incorporated into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated hosting, so you will not need a separate platform to touch base with our client service staff – you can do it on the spot as soon as you bump into an issue. Sending a new ticket requires a couple of mouse clicks and tracking down an older one is equally easy. Using our clever search functionality, you can quickly find any ticket that you’ve already sent. You can post a ticket at any time whatsoever since our client support staff representatives are at your service 24 hours a day and answer within the hour, even though it seldom takes this much to obtain a response. With the Hepsia Control Panel, you’ll have everything in one single location and you can just forget about needing to log in and out of two or more platforms to fix a simple problem.