Q: What does the website migration service include? Will my website be safe?
A: When your current web hosting provider can no longer measure up to the needs of your website, or when you face constant downtime, or if you are forced to wait for hours for the support staff to respond back to you, it may be smart to change your hosting provider, i.e. to transfer all the files for your sites together with your databases from your present provider to your new provider. At Your Domain Ninja, we understand that this can often be difficult and time–consuming. This is why we’ll do all that for you at no cost!Our competent technical team will transfer your website content from your present web hosting provider to us. Our technicians have got extensive experience migrating websites and can handle anything – from a typical WordPress–powered blog or Joomla™ CMS–driven site, to an extremely complex, custom–made app.
Q: Website migration seems like lots of work. How long will it take?
A: While we cannot give you a precise ETA, because there are many factors, among them the size of the files and databases, the physical location of the current host’s server, the complexity of your web site and the present workload of our Website Migration Department, etc., we’ll give our very best to migrate your website within 48h, and in certain cases – within 24h (when the content is not large).
Q: Do you need anything from me before you begin transferring my site?
A: Yup. We will need to have the name of the site that you would like us to migrate. We will also need a way to log in to your old hosting account so that we can get the content pertaining to your site.
Q: The login info for my hosting account is sensitive. How can I trust you?
Q: What about downtime? Will my website be unavailable?
A: While we migrate your web site, it will be available both in your hosting account with us and in your account with your old web hosting provider. When the transfer is finished, we will make sure that everything is working properly and that the integrity of your content is not affected before informing you that the migration is complete. After that, we’ll explain to you how to transfer the domain to your hosting account with us and how to change the DNS settings.
Q: Will my present hosting provider need to provide any info/assistance?
A: While we migrate your content, your hosting provider won’t be aware of the migration at all. We will not get in touch with them in any way.
Q: Which web hosting platforms do you support?
A: We can migrate your web site from any hosting provider or any Linux–powered web hosting platform given that we can acquire access to the Control Panel and there’s File Transfer Protocol access available.The only websites that we’re unable to transfer are the ones based on closed–source software apps like Wix, BaseKit, Jimdo, Website Tonight, Four Square and Mr Site.